Refund policy
Overview Thank you for shopping at SelfstudioAU. If you are not entirely satisfied with your purchase, we are here to help.
Returns
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Return Window: You have 7 calendar days to return an item from the date you received it.
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Condition: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.
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Proof of Purchase: A receipt or proof of purchase (such as an order number) is required to process your return.
Non-Returnable Items Certain types of items cannot be returned:
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On sale
Refunds
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Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item.
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Approval: We will immediately notify you of the status of your refund after inspecting the item.
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Processing: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5 - 10 days, depending on your card issuer's policies.
Exchanges We only replace items if they are defective, damaged, or the wrong size. If you need to exchange an item for the same product, send us an email.
Shipping Costs
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Return Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
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Deductions: If you receive a refund, the cost of initial shipping will be deducted from your total refund amount.
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Damaged/Incorrect Items: If you received a damaged or incorrect item, please contact us immediately so we can cover the return shipping cost.
How to Start a Return To initiate a return, contact us at [Contact Email] with your order number and the reason for return. Instructions on where and how to send your package will be provided upon approval.